When uptime is the product, you need an SRE practice — not a heroic on-call rotation. We embed senior SREs into your team to install the practices, measurements, and culture that turn reliability from a wish into a forecast.
The SRE program
- SLI / SLO definition workshops with product and engineering, leading to publishable error budgets.
- Observability stack: distributed tracing, metrics, structured logs, exemplar links — Grafana / Datadog / Honeycomb.
- Incident response process: paging tiers, runbooks, post-mortems, action item tracking.
- Capacity planning quarterly, with regression-tested load models for known peaks.
- Chaos engineering and game days to surface failure modes before customers do.
24/7 coverage
For clients on retainer, we provide a follow-the-sun on-call rotation with mean-time-to-acknowledge under 8 minutes and engineer-on-call who can read your service map without paging the customer.